We respect your privacy

Privacy Policy

Effective Date: October 29, 2025

At Embers of Elysium, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and safeguard your information when you visit our store or make a purchase.

1. Information We Collect

To fulfill your order and provide a seamless shopping experience, we collect the following information:

Order Information: Name, billing address, shipping address, email address, and phone number.

Payment Information: Payment details are processed securely through our third-party processors (e.g., Shopify Payments, Stripe, or PayPal). We do not store your full credit card numbers on our local servers.

Technical Data: We automatically collect certain information about your device, including IP address, time zone, and cookies, to help us understand how customers interact with our site.

2. How We Use Your Information

We use your data strictly for business purposes, including:

Fulfilling Orders: Processing payments, arranging shipping, and providing order confirmations/invoices.

Communication: Responding to customer service inquiries or notifying you of shipping updates.

Marketing: If you opt-in to our newsletter, we may send you updates on new scents or exclusive promotions. You may unsubscribe at any time.

Security: To screen for potential risk or fraud.

3. Sharing Your Information

We share your Personal Information with third parties only to help us use your information as described above. For example:

Service Providers: We share your address with shipping carriers (e.g., UPS, FedEx, USPS) to deliver your candles.

E-commerce Platforms: We use hostinger and stripe to power our online store.

Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

6. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us by e-mail at info@embersofelysium.ca.